Use cases (6)
3 use cases may need to be marked as Dialogue only
Review
| Name | Scope | Status | Replies |
|---|---|---|---|
| Affirmative | Active | 0 | |
| Negative | Active | 0 | |
| Choose color | Active | 0 | |
| Billing issue | Active | 1 | |
| Password reset | Active | 2 | |
| General greeting | Inactive | 1 |
Use case details
Name*
Affirmative
Category
Select to add text
Use case actions: 0
Reason for request*
customer confirms
When enabled, this use case will only be matched inside dialogue flows. It will not trigger during general conversation.
This use case has no replies and is linked to a dialogue. Without this flag, it may cause dead ends when matched outside a dialogue.
No procedure in sight
Automatically create a procedure by describing the steps to resolve this request, as you would to a human agent.